Book | |  |
Level | Unit | |
1 | 1 | - Characteristics of formal, neutral and informal styles and appropriate use
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2 | - Words frequently omitted in ‘shorthand’ style messages
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3 | - Key expressions for: previous contact, purpose, good/bad news, requests, apologies, offers, attachments, & closings
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4 | - Typical ways of beginning and ending a message
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5 | - Introducing news: different styles & types of news
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6 | - Common expressions about information, action, and help
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7 | - Characteristics of effective internal messages
- Patterns for composing internal notes
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8 | - Appropriate expressions to refer to attachments
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9 | - Identifying natural expressions for arranging meetings via email
- Tenses for future facts, plans & intentions
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10 | - Identifying formal and informal examples of invitation & directions
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11 | - Identifying correct phrases used for: requesting information, emphasizing, suggesting, being firm/flexible, agreeing & planning next steps
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12 | - Typical phrases for clarifying information
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13 | |
14 | - Comparative & superlative adjectives
- Useful phrases for comparing
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15 | - Sentence structure basics: subjects, verbs, objects
- Adverbial phrases
- Complex sentences with conjunctions
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2 | 16 | - Awareness of common email errors
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17 | - Rules for full stops, commas and capital letters
- Rules for apostrophes, colons & semi-colons
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18 | - Words related to a typical customer-supplier sequence of messages
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19 | - Typical structure of inquiries & replies
- Matching phrases to parts of the structure
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20 | - Vocabulary of terms & conditions
- Prepositions
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21 | - Common expressions dealing with payment problems
- Identifying differences in tone between 1st, 2nd, final payment requests
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22 | - Verbs, adjectives & adverbs to describe change
- Prepositions used in discussing trends
- Language of forecasting
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23 | - Phrases used to show cause & effect
- Phrases used to show contrast
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24 | - Typical sentences used in complaints
- Adverbial linking words for structuring an argument
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25 | - Formal vs informal styles in apologies
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26 | - Typical sections of a report
- Typical phrases used in each section of a report
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27 | - Review of linking words: conjunctions vs. adverbial phrases
- Identifying meaning of linking words
- Relative clauses for combining related ideas
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28 | - Characteristics of a direct, brief message
- Appropriate use of direct style (and dangers)
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29 | - Differences between neutral style and very polite style in: requests, offers, suggestions, permission
- Techniques for sounding more diplomatic
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30 | - Typical functions used in a friendly style of writing
- Adverbial phrases used to structure a friendly message
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